Only unlocked phones can use eSIM. Please make sure your phone is not locked before you purchase an eSIM card from our store.
An “unlocked phone” is a mobile phone that is not tied to a specific carrier or network provider, also known as "sim locked". This means that it can connect to any carrier’s network by simply inserting a SIM card from that carrier. In contrast, a “locked phone” is tied to a specific carrier and can only connect to their network and use their SIM cards.
There are several ways to check if your phone is unlocked:
- Consider where you purchased the phone: If you bought the phone directly from the manufacturer’s store or a common website, it is likely to be unlocked. If you bought it from a telecom provider, it may be tied to that provider and not able to use an eSIM.
- Try using another SIM card: The easiest way to check if your phone is unlocked is to borrow a SIM card from a friend or family member and see if it works on your phone. If you can make calls or send text messages with the new SIM card, that means your phone is unlocked.
- Check the settings on your iPhone: If you have an iPhone with IOS 14 or later, you can check the carrier lock status by going to the Settings Menu, scrolling down and clicking “General”, going to the “About” section, and looking for “Carrier Lock” or “Network Provider Lock”. If you see “No SIM restrictions”, that means your iPhone is unlocked and can use an eSIM.
- Contact your provider: If you are unsure whether your phone is unlocked or not, the best thing to do is to contact your provider. They should be able to tell you whether your phone is unlocked or tied to their network, and can also help unlock your phone if it is network-restricted
If your phone is unlocked, you may still need to make sure that it is compatible with eSIM. eSIM is only compatible with certain devices, so you will need to check if your device is among those that are compatible.